Caribbean Hotels is a UK based company specialising in providing accommodation in the Caribbean. The company has been operating for 7 years and its personnel have over 20 years of experience within the Caribbean. It offers accommodation on over 500 hotels and resorts across 35 islands through its web site www.hotel-caribbean.com and has 2 call centres based in London and Barbados serving its clients in the UK, Europe and U.S.A and Canada Markets. Click About Us to find out more.
 

Are the rates on your site per person or per room per night?

All the rates quoted on our site are PER ROOM for the duration of the WHOLE STAY requested. On our quotation page, we do give a per person breakdown. All prices include service and local taxes and in most destinations a one way transfer from the airport to the hotel.
 

Are flights included in the price?

No. The prices quotes DO NOT include flights. They cover the hotel only for the duration of your stay plus taxes and service charges.
 

What is the difference between 'Available to reserve', 'Very Limited Availability' and 'Subject to availability'?

'Available to reserve' indicates that your request is available with the hotel. If booked, these can be confirmed immediately. 'Very limited availability' indicates that the room category or hotel is almost fully sold out and we must reconfirm availability with the hotel. 'Subject to availability' is where we have no pre-assigned rooms available that match your requirements and need to request room(s) for you directly from the hotel. Please note we only take payment from your credit card when bookings are confirmed with the hotel.
 

How do I know my hotel reservation is confirmed?

If you book a hotel that is showing 'Available' you will receive a confirmation email within a few minutes. If you make a ' Subject to availability' booking, assuming the hotel is able to accommodate your request, you will receive a confirmation email from us within 12 hours. Confirmation emails will include full booking details and confirm the price you have paid. If a 'Subject to availability' booking cannot be confirmed by the hotel, we will advise this to you by email within 24 hours with alternative dates or hotels for you to consider. For more details Click here for our booking Terms & Conditions.
 

Do I need to confirm my hotel reservation with the hotel directly?

No. The booking confirmation you receive from us is all you need. If you do need to contact the hotel for any reason, you should wait 24 hours after receiving our confirmation invoice, to allow for processing time at the hotel.
 

When I make a reservation am I confirmed immediately?

Sometimes we can immediately confirm your reservation because we have our own 'inside availability' which means that we do not have to ask the property for an available room and can confirm back to you immediately. Otherwise, please allow us up to 12 hours to process your request. See FAQ no. 4 above
 

How will I know I am confirmed?

You will receive an email confirmation invoice if you booked online or by phone providing all your booking and payments details.
 

When I make a reservation will my credit card be charged?

Your credit card is charged when we confirm your reservation and you will have received your confirmation invoice. If we cannot confirm your reservation because the hotel is full then we will advise you and no charge will be made against your card. For deposit and full payment details. Click here for our Booking Conditions.
 

Who do I contact if I need help?

Caribbean Hotels Reservations and Customer Care Centre currently open from 9.30am to 6.00pm Monday to Friday and the UK and European contact phone number is +44 (0) 207 580 7181 or from the U.S 1 866 672 4447. Otherwise you can email cs@hotel-caribbean.com Click here for more Contact details.
 

How safe are my credit card details and personal information?

For secure online payment, we use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the internet. For further information, please Click here for our privacy statement.
 

What do you do with my personal information?

We take the issues of privacy and security very seriously. For peace of mind, please click here for our extensive privacy statement.
 

Can I use my credit card with an international billing address?

Yes, if you have a credit/debit card with an international billing address, you can use it to book a hotel. The address you enter at the payment stage needs to exactly match the credit/debit card billing address additionally the credit card holders should also be one of the individuals staying at the hotel you are booking.
 

How do I get to the hotel?

For your comfort and convenience most of our hotel prices include a one-way transfer from the airport to the hotel. For those destinations e.g. Cuba or Dominican Republic where it is not included in the quote, it is your responsibility to make your own way to the hotel. For further information email us by clicking here
 

Do you arrange flights?

We do not arrange flights. We only provide the hotel element of your vacation.
 

Do children receive discounts?

The policy regarding child reductions varies from hotel to hotel. Where these discounts or 'free stays' apply, they are shown on hotel quotation and summary screen where the booking total is confirmed prior to payment being taken.
 

What currency am I charged in UK £ or US Dollars?

Your credit card is charged a deposit or full prepayment (depending on how far in advance of arrival you book) in either US dollars or UK Pounds. When you complete your credit card details on line you can indicate your currency preference. If you book by phone, then simply advice our Consultants at the time of confirming your reservation.
 

Will I get a voucher?

You will receive a pre-paid hotel voucher and if applicable a transfer voucher by email, if you provide your address in the reservation. If you book by phone and you do not have an email address then we will forward your voucher(s) by post or fax as required. For further information email us by clicking here
 

Do you ever offer any special deals?

Yes, please see the special offers section. Click here for Specials
 

Do you give my information to any one?

No. We value your privacy. Click here for our privacy statement.
 

How much will I be charged if I cancel a booking?

This depends how many days prior to arrival you cancel. If you cancel with a view to travel within 6 months often there is no cancellation charge, but this does depend on the hotels final confirmation. If you cancel and are within the terms of our special 'Refund Guarantee' then you only pay an Administration Charge. Please refer to our Booking Terms and Conditions. Click here for details. For further information email us by clicking here
 

What happens if I need a refund?

Any refund due will be credited directly to the credit/debit card that was used to pay for the booking.
 

Has anyone from your company visited the hotel?

Caribbean Hotels personnel or our local agents inspect all the hotels for suitability to be added to our programme and for star rating purposes. For further information email us by clicking here
 

If I make a request for a particular room will it be guaranteed?

We can only forward a request to the hotel for a particular room, but it is not guaranteed. For further information email us by clicking here
 

Can I reserve the room before I pay the deposit?

Payment is only taken when your room is confirmed. We cannot hold rooms on option.
 

How do I get from the hotel to the airport?

Our prices include a complimentary transfer from the airport to the hotel. You will see this on the quotation page, once you submit your dates. If airport transfer is not included for example hotels in Cuba and Dominican Republic, then you will have to make your own arrangements. For further information email us by clicking here
 

I called the telephone numbers on your web site and there was no answer what does this mean?

Caribbean Hotels Reservation and Customer Care Centres currently open Monday to Friday from 9.30am to 10.00pm GMT and 9.00am to 5pm EST. Outside of those time zones, kindly email cs@hotel-caribbean.com.
 

What is Full Board and Half Board?

Full Board (FB) or Full American Plan (FAP) means 3 meals are included, breakfast lunch and dinner. Half Board (HB) or Modified American Plan (MAP) means 2 meals are included breakfast and dinner.
 

Does the price include tax and service charges?

Yes all our prices include tax and service charges.
 

Can I visit/book more than 1 hotel with you?

You can reserve as many hotels as your require. Once you have received a quote for you first hotel, then simply click 'add to quotation' at the bottom of the screen for your second hotel and so on. For twin destinations or island hopping you can visit this section of the site by clicking here.
 

Do I have to book on line or can I call you to make the reservation by phone?

You can do either. If you book On Line then your details are fully secure. If you prefer to speak to one of our Consultants and then book over the phone then simply call us on +44 (0) 207 580 7181 or from the U.S 1 866 672 4447
 

Can I change my dates once I have booked?

Yes you can. There is a nominal amendment charge, if you alter your dates outside of cancellation period. Click here for our booking terms and conditions. For further information email us by clicking here
 

Why should I book with Caribbean Hotels?

We have served thousands of clients over the years and many have commented about our high level of service, our competitive prices and the ease of using our site. We are members of the Caribbean Hotel Association and the Caribbean Tourism Organisation and have over 20 years of experience in this beautiful region of the world. Our prices are competitive when compared to other operators and during particular times of the year can be up to 30% less than hotel rack rates.